This Refund Policy applies only to Quill SaaS subscriptions (Pro, Team, Studio) paid on-chain in ETH or BTC to Quill's platform wallet. It does not apply to (i) crypto payments sent directly from clients to creator wallets, or (ii) card payments processed via Stripe Connect Express to creators' own connected accounts. Those payments settle outside Quill's systems — Quill is non-custodial and never holds client funds.
If you upgrade to Pro, Team, or Studio and decide it isn't for you, email billing@quillpayed.com within 14 days of your initial on-chain payment and we will refund the equivalent USD value of the subscription fee, paid back to the wallet you originally sent from. The refund applies once per customer.
Subscriptions do not auto-renew — they are paid on-chain per period. Before each period ends we send a renewal notice; you can either send the next ETH/BTC payment to keep your plan active or let it lapse (you keep access through the period you already paid for). Completed on-chain renewal payments are non-refundable except under the 14-day guarantee in §2 (measured from your initial purchase, not each renewal).
Annual plans are eligible for a full refund under the 14-day guarantee. After 14 days, annual fees are non-refundable; however, you can downgrade or cancel at any time and you will retain access through the paid-for period.
Where a refund is issued, it is calculated on the USD-equivalent of the on-chain payment at the time of purchase and returned in the same asset (ETH or BTC) to the wallet the payment originated from. Network gas fees paid to miners/validators for the original transaction or the refund transaction are not recoverable. Exchange rate movement between purchase and refund is out of Quill's control.
We do not issue refunds for:
Quill subscription payments are on-chain and cannot be charged back. If a client of yours files a chargeback for a card payment made through Stripe Connect Express, that dispute is between you (the connected creator) and Stripe — Quill is not a party to the payment. Please contact us before disputing anything related to Quill directly — we resolve nearly every billing issue within 1–2 business days.
Email billing@quillpayed.com from the email associated with your Quill account with the subject line "Refund request — <your email>" and include the on-chain transaction hash of the payment you'd like refunded. Approved refunds are sent back to the originating wallet within 3–5 business days, net of network gas.
Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your jurisdiction (including, where applicable, EU/UK withdrawal rights).
We may update this Policy. The version in effect at the time of your purchase governs that purchase. The "Last updated" date above shows the latest revision.